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Southwest is changing its in-flight experiences: 5 things coming this year and next

Southwest is changing its in-flight experiences: 5 things coming this year and next


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Your subsequent Southwest Airlines flight could really feel a bit of totally different. 

The Texas-based airline introduced a number of new adjustments Wednesday, the identical day it was named finest airline for economic system and primary economic system service within the J.D. Power 2022 North America Airline Satisfaction Study.

“You possibly can by no means cease working to get higher, and as our beloved Founder Herb (Kelleher) famously mentioned, ‘In the event you relaxation in your laurels, you will get a thorn in your butt!'” Southwest CEO Bob Jordan in a press launch on plans to “modernize and improve the Southwest expertise.”

Listed here are 5 adjustments coming to Southwest beginning this summer season and into subsequent 12 months.

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1. In-seat USB chargers

Southwest will start including USB-A and USB-C energy ports to each seat again beginning with 787 MAX plane early subsequent 12 months.

“The power to maintain your gadgets charged if you are linked inflight is a request that we have heard persistently in ongoing conversations with our Clients,” Southwest’s Vice President of Buyer Expertise and Buyer Relations Tony Roach, mentioned in a press release. 

The airline says the ability techniques are designed to keep away from compromising legroom.

2. Expanded in-flight leisure

Southwest is doubling the variety of films accessible in its free in-flight leisure portal this 12 months. 

Motion pictures, dwell and on-demand TV, music and texting by way of iMessage and WhatsApp are all free on Southwest flights.

Later this month, the airline can even introduce an improved flight tracker with “3D and cockpit views.”

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3. Stronger Wi-Fi

{Hardware} upgrades are anticipated to “instantly double our present bandwidth” on some plane and “present the aptitude of as much as 10X our present bandwidth” on 350 planes by the top of October. 

Present plane will proceed to be served by Anuvu, however Viasat will present web and dwell TV service to new plane beginning this fall.

Wi-Fi service costs $8 per day, per system on Southwest.

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4. Extra overhead bin area

Starting early subsequent 12 months, new plane will characteristic bigger overhead storage bins for carry-on baggage. 

Southwest will proceed to permit passengers to examine in as much as two bags for free.

5. New alcohol choices

Rosé, onerous seltzer and extra alcoholic choices will be a part of Southwest’s in-flight beverage choice beginning in September.

That is simply in time for passengers who could have hung onto free drink coupons that expired earlier within the pandemic, when alcohol was not being served. These vouchers are being honored by way of the top of this 12 months.

Different adjustments pre-flight

Southwest additionally introduced a serious change for folks and caretakers of younger youngsters. At the moment, lap youngsters cannot be designated till clients examine into their flights at self-service kiosks or full-service desks on the airport. Beginning later this 12 months, clients will have the ability to try this when reserving their reservations.

Additionally later this 12 months, clients will have the ability to buy upgraded A1 to A15 boarding precedence for themselves and others of their social gathering by way of Southwest’s cell app as much as 24 hours earlier than departure, when accessible. Southwest doesn’t assign seats, so the earlier passengers board, the broader their seating choices.

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